Winix Smart C545 App

Wifi Set up feature image

Welcome to Winix Smart!

If you are ready to take your air quality to another level then the Winix Smart App is for you.

Connecting your air purifier to Winix Smart allows you to Track, Monitor, Control, and Maintain with ease. Whether you want instructions on how to connect or get troubleshooting guidance, you’re in the right place!

Initial Connection

If you are ready to connect your unit for the first time, feel free to watch this set up video or follow the connection steps below:

Before you begin, make sure you have a wireless router that is 2.4Ghz and a Smartphone that is:

*Latest Phone Operating System requirements are subject to change based on future phone technology and app version updates.

Other Requirements Before you Begin:

  • A Wi-Fi wireless router must be installed within range of the air purifier to use WINIX SMART.
  • Ensure Wi-Fi router matches the following specifications; 802.11b/g/n 2.4GHZ or for a dual-band wireless router (2.4GHz/5GHz), be sure to select 2.4GHz.
  • Be sure to have the Wi-Fi password handy.
  • During registration, please keep the air purifier, wireless router, and smart device within a 32 ft. radius.
  • Obstacles between the air purifier, wireless router, and smart device may cause weak reception.

Once your environment is ready, turn on your unit and follow these steps below:

  • Available on Google Play store or iTunes App store.
  • *If you have a C545 before March of 2020, you will have to download the Winix Smart C545 App.

Winix Smart C545 on the App Store

  • If you do not have an account, please register and then login.
  • If you have an existing WINIX SMART account, please login.

Winix Smart App Login Page

  • Select “New Unit” from the main page and choose the model you want to connect to.
  • Once you’ve selected your unit, select the “Next” button on the bottom.
  • The next screen will give you the steps for connecting your unit.

Winix Smart - Select a unit

  • Connect your smartphone to the 2.4Ghz wireless network you want to use (*a secured 2.4Ghz Wi-Fi network is required).
  • Then enter the password to your Wi-Fi network.

Winix Smart - Connect to your router

  • While your unit is turned on, press and hold the Wi-Fi Button for 3-5 seconds until it beeps and starts flashing.
  • After you have done this click the next button at the bottom of the screen.

Winix Smart - Wifi Button

 

  • If you have an iPhone, you’ll then need to go into your phone’s Wi-Fi settings and connect to the Winix Smart Network.
  • If you have a Winix C545, your Winx Smart Signal will have a unique six digit code at the end (Ex: WINIX SMART ******).
  • Once you’ve connected, return to the Winix Smart App and select “Next” at the bottom of the screen.

Winix Smart - Wifi Signal

  • For Android users, after you press and hold the Wi-Fi button, click the next button on the bottom of the screen to connect your unit to your device.

Winix Smart - Add a unit on Android

  • Choose the name of your unit and select your outdoor location.
  • Once these are determined from the selection screens, hit finish.
Winix Smart - Create a Name and Location

Congratulations!

You’ve successfully connected once you’ve reached this screen.

  • To make sure your unit is connected and working with the app, check if the top Wi-Fi icon says “Connected” and try a few controls out.
  • The Wi-Fi light on your unit will also light up and remain on.
Winix Smart - Main Navigation

Navigation

Once you’re connected, here are the features you can use:

Menu

Have all the features at your fingertips with our new tile layout interface.

Units

Connect and check multiple units.

Filter Life

Check the percent of remaining filter life and get alerts for when it’s time to replace your filter.

AQI

Monitor air quality in real time to stay in control even if you’re not at home. Track air quality history to better understand your environment.

Control

Power your unit on and off, cycle between fan speeds, and switch between auto and sleep mode.

Device Settings

Set schedules or change your unit name and location. You can also share it with a friend!

Stay Up to Date on Winix Promotions!

See the latest filter and unit discounts.

Join the Filter Club to get 10% off all future replacement filters as well.

 

Trouble Shooting

If you have the C545, you’ll need to use the Winix Smart C545 app in order to connect.

If you have the XQ, T1, NK105, or HR1000, you’ll need to use the Winix Smart America App.

For iOS users, after you press and hold the Wi-Fi button for 3-5 seconds until it beeps and starts flashing, go into your settings and look for your unit’s network: “WINIX SMART ******” (For the C545, there will be a string of numbers and letters right after).

If you can not find the Winix Smart signal please make sure you are pressing the Wi-Fi button until you hear a beep and the unit light starts flashing.

During difficulties connecting to Wi-Fi on Android, go to “Advanced Network” and disable the “Smart Network Switch” or “Switch to Mobile Data” before you try connecting your product again (once connected, you may re-enable this function).

Make sure you are following the requirements before you begin at the top of this page.

  • Try closing the app and reopening the app.
  • If the problem still persists try uninstalling/reinstalling the app.
  • If there are too many bluetooth devices in your unit’s location this may cause connectivity issues.
  • Check if the OS is supported: iOS 10.0 and up or Android 5.0 and up.
  • Make sure you have the Winix Smart C545 app downloaded if you have a C545 Air Purifier.
  • Check the location of your smart phone and router to make sure they are in a 32 ft. radius to the unit.

First check if you have chosen the correct product during the product selection process. Different products may share the same design. Model names can be found on product labels and in product manuals.

  • Please check the Wi-Fi router password.
  • Check if there are any changes to the router configurations.
  • Make sure the router is on a 2.4Ghz bandwidth.
  • Please press the Wi-Fi button for 3-5 seconds to confirm whether the product is in pairing mode (upon entering pairing mode, it might take some time for the Wi-Fi SSID to be displayed, depending on your radio wave environment).
  • During difficulties connecting to Wi-Fi on Android, go to “Advanced Network” and disable the “Smart Network Switch” or “Switch to Mobile Data” before you try connecting your product again (once connected, you may re-enable this function).

The product supports the configuration of a common personal wireless Wi-Fi router. Advanced configurations are not supported (for example: Requires static IP allocation of products, Disable DHCP router setting, Enterprise security access, Other security, etc.)

Check the product’s Wi-Fi LED status to see if the product is properly connected to the wireless Wi-Fi router.

  • If the light is on then your unit is connected.
  • If the Wi-Fi LED light is flashing or not on at all, then the unit has lost connection.
  • When in sleep mode, the Wi-Fi light will be turned off no matter if it’s connected or not.

Check the status of your Wi-Fi at the top of the main page in the app.

  • If it says “Disconnected” then you’ll have to reconnect your unit (see instructions below).
  • If it says, “Not Connected” then there is a lost connection with your Wi-Fi router.

This pop up means there is an issue with your WiFi router. If your Wi-Fi router password has changed since connecting, then you will need to go through the re-connecting process from the beginning to set up your unit again.

  • Poor internet connections or network errors can occur occasionally due to delays caused by mobile carriers or Internet service providers (ISPs). Please wait a while and then try again.
  • If the Wi-Fi router was relocated during use, the connection might have been lost because of a poor Wi-Fi router signal. Please check the network connection status of the product.
  • Check if your Wi-Fi router has a stable connection and is working with other devices. Make sure the router is on a 2.4Ghz bandwidth. The Winix Smart App will not be compatible with 5Ghz routers.

When this occurs, have the app open on your phone and hold it next to the unit. Then press the Wi-Fi button once (do not hold the Wi-Fi button, press only once) and wait for the app to connect back to the unit. It will take the unit 30 – 60 seconds to re-connect to the app. You will know when it’s reconnected by when the app shows “connected” on top of the main screen and when the Wi-Fi light on the unit is lit solid.

Please check with the product’s Wi-Fi LED status to see if the product is properly connected to the wireless Wi-Fi router. If the Wi-Fi LED light is flashing or not on at all, then the unit has lost connection.

  • Check if your Wi-Fi router has a stable connection and is working with other devices.
  • Poor internet connections or network errors can occur occasionally due to delays caused by mobile carriers or Internet service providers (ISPs). Please wait a while and then try again.
  • If the Wi-Fi router was relocated during use, the connection might have been lost because of a poor Wi-Fi router signal. Please check the network connection status of the product.

The WINIX SMART APP may have permission requests to access your phone location and media when it is first launched. Depending on whether you provide permission, services may be unavailable or limited.

Depending on your product model, the firmware of the APP and product may only allow certain app functions. For example the Winix XQ will have Four Air Quality Levels and the Winix AM90 will have the Amazon DRS Function.

Make sure you set the unit to turn on first, then set the fan speed or mode you want for the specific time period.

If you are a secondary user that is connected to the unit, then you cannot change the location.

Only the Master user of the unit (the person that shared it with you) can change the location.

Go into the device settings —> Device Sharing —> Input user’s email —> Add User

Use the dropdown list provided during the set up process. These names are fixed because they are set up to work with Alexa.

If you would like to change the name of a unit you are already connected to, then go into Settings from the main page and select “Room Name” to change it.